Welcome to the Client Services Portal!
Let us be your guide as you navigate your journey with an assistance dog by your side.
Contact Client Services
Monday – Friday, 8 a.m. – 4 p.m. In-person, by appointment only.
T: 763-331-3000 F: 763-331-3009
E: clientservices@candocanines.org
24-Hour Emergency Line
In the case of a life-threatening emergency with your Can Do Canine, proceed immediately to the nearest emergency clinic. Contact Can Do Canines as soon as you are able.
After hours or on weekends/holidays, call the office at 763-331-3000 and choose option 3. This will forward your call to the on call staff member.
If you get voicemail, please leave a message. Your call will be returned within 15 minutes if you include:
- Your name
- Dog’s name
- Telephone number to reach you
Client Services Staff
Julianne Larsen, Director of Training
I oversee everything to do with the dogs and with clients/graduates. The majority of my job is managing the staff that handles the day-to-day decisions and functions of our program.
I live in a small town west of Minnetonka with my fiance, Jay, and our two small dogs. Jay owns a small business, so any extra time I have is spent helping out there or with my home remodel.
Denise Yokom, Client Services Manager
I started in Client Services June of 2019 after being convinced that my backgrounds in health care and dog training could be molded into one new career. My position is really a great mix of getting to know potential clients and their vision of life with an assistance dog, and then helping those approved applicants learn how to best work with their matched assistance dog to become a great working team. My day may also consist of follow-up with previous graduate teams and talking with our amazing kennel and training staff to get to know the dogs in our program.
In my spare time, you most likely will find me watching club or high school soccer, or I've broken away from family life for a weekend of dog agility with my 2-legged and 4-legged friends.
Elizabeth Reberk, Graduate Services Coordinator
As a Graduate Services Coordinator, a few key things I do include providing one-on-one support for graduates, group engagement and learning opportunities for graduates, public access renewals for graduates, and development and implementation of new programming for graduates. Over fifteen years ago, I got involved with Can Do Canines as a field trainer for clients residing outside of the metro area. I was a full-time Client Services Coordinator for seven years before becoming the Graduate Services Coordinator. Additionally, I volunteer with the Puppy Program. I am passionate about providing dogs with a career and seeing partnerships between people and pups come together for the benefit of all.
My resident pups are Newfoundlands, and I enjoy a variety of activities with them. Pretty much our home is always busy with dogs—whether foster dogs or visiting dogs of family and friends. My life isn't just dogs, though, I also enjoy time with family, friends, and a variety of activities such as hiking, reading, paddle boarding, bicycling, gardening, creative projects, and snowshoeing.
Alaina (Albert) Bourdage, Client Services Coordinator
I started my role as a Client Services Coordinator in June of 2022. I began my journey in the assistance dog industry in 2018 out in sunny San Diego. In 2020, I transitioned to pet dog training in the Twin Cities area. Working with pet dogs and clients certainly kept me on my toes, but I am thrilled to be back in the assistance dog industry with Can Do Canines! My favorite part of being a Client Services Coordinator is watching the partnership between client and dog grow.
In my spare time, you can find me dabbling in sports with my dogs. Dog training aside, my other hobbies include getting out in the woods, whether that be on foot, mountain bikes, or dirt bikes.
Jenny Brisson, Client Services Coordinator
In my role as a Client Services Coordinator, I will interview prospective clients, work closely with our Training Team to match a client with an assistance dog that specializes in working in that particular disability, lead matched team training and provide support to graduated teams.
I have been involved with Can Do Canines since 2011. My background includes assistance dogs, professional dog training, and in-home board and training. My passion for helping people and knowing the gifts that dogs can provide to a person is realized in my role as a Client Services Coordinator.
I live with my husband, two children, two dogs, and four fish. I enjoy birding, gardening, cooking, reading, hiking, traveling, exercise, and of course, activities with my dogs.
Jen Gravrok, Client Services Coordinator
I came to Can Do Canines after working as the client services specialist at Eyes Ears Nose and Paws in Chapel Hill, NC. EENP is a small organization that places dogs for mobility and medical alert, primarily for diabetes and seizures. Prior to that, I completed my PhD in Psychology and Public Health at LaTrobe University in Australia, where I studied anthrozoology. My PhD attempted to better understand the benefits and challenges that first-time assistance dog handlers experience when acquiring an assistance dog. I worked closely with various Australian assistance dog organizations to produce many peer-reviewed scientific publications and volunteered as a puppy raiser with Seeing Eye Dogs Australia.
Outside of work, I like to travel and be outdoors including camping, kayaking, hiking, and rock climbing.
Cari Bishop, Client Services Assistant
I am one of the first contacts here to answer questions from potential applicants and others wanting information about service dogs. I handle client paperwork things: create and maintain client files, gather all pertinent information prior to interviews; process yearly client surveys, vet reports, and ID cards. I also help with preparation of orientations, classes, graduations, and other client-based events. I love hearing stories from clients about how their assistance dogs have changed their lives.
When I'm not at work, I am a fitness instructor, a wannabe gardener, and a gymnastics and violin mom. I live nearby with my husband, two daughters, two guinea pigs, and a dog who thinks she's a cat.
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