Welcome to the Client Services Portal!
Let us be your guide as you navigate your journey with an assistance dog by your side.
Contact Client Services
Monday – Friday, 8 a.m. – 4 p.m. In-person, by appointment only.
T: 763-331-3000 F: 763-331-3009
24-Hour Emergency Line
In the case of a life-threatening emergency with your Can Do Canine, proceed immediately to the nearest emergency clinic. Contact Can Do Canines as soon as you are able.
After hours or on weekends/holidays, call the office at 763-331-3000 and choose option 3. This will forward your call to the on call staff member.
If you get voicemail, please leave a message. Your call will be returned within 15 minutes if you include:
- Your name
- Dog’s name
- Telephone number to reach you
Client Services Staff
Julianne Larsen, Director of Training
I oversee everything to do with the dogs and with clients/graduates. The majority of my job is managing the staff that handles the day-to-day decisions and functions of our program.
I live in a small town west of Minnetonka with my fiance, Jay, and our two small dogs. Jay owns a small business, so any extra time I have is spent helping out there or with my home remodel.
Denise Yokom, Client Services Manager
I started in Client Services June of 2019 after being convinced that my backgrounds in health care and dog training could be molded into one new career. My position is really a great mix of getting to know potential clients and their vision of life with an assistance dog, and then helping those approved applicants learn how to best work with their matched assistance dog to become a great working team. My day may also consist of follow-up with previous graduate teams and talking with our amazing kennel and training staff to get to know the dogs in our program.
In my spare time, you most likely will find me watching club or high school soccer, or I've broken away from family life for a weekend of dog agility with my 2-legged and 4-legged friends.
Elizabeth Reberk, Graduate Services Coordinator
As a Graduate Services Coordinator, a few key things I do include providing one-on-one support for graduates, group engagement and learning opportunities for graduates, public access renewals for graduates, and development and implementation of new programming for graduates. Over fifteen years ago, I got involved with Can Do Canines as a field trainer for clients residing outside of the metro area. I was a full-time Client Services Coordinator for seven years before becoming the Graduate Services Coordinator. Additionally, I volunteer with the Puppy Program. I am passionate about providing dogs with a career and seeing partnerships between people and pups come together for the benefit of all.
My resident pups are Newfoundlands, and I enjoy a variety of activities with them. Pretty much our home is always busy with dogs—whether foster dogs or visiting dogs of family and friends. My life isn't just dogs, though, I also enjoy time with family, friends, and a variety of activities such as hiking, reading, paddle boarding, bicycling, gardening, creative projects, and snowshoeing.
Jen Gravrok, Client Services Coordinator
I came to Can Do Canines after working as the client services specialist at Eyes Ears Nose and Paws in Chapel Hill, NC. EENP is a small organization that places dogs for mobility and medical alert, primarily for diabetes and seizures. Prior to that, I completed my PhD in Psychology and Public Health at LaTrobe University in Australia, where I studied anthrozoology. My PhD attempted to better understand the benefits and challenges that first-time assistance dog handlers experience when acquiring an assistance dog. I worked closely with various Australian assistance dog organizations to produce many peer-reviewed scientific publications and volunteered as a puppy raiser with Seeing Eye Dogs Australia.
Outside of work, I like to travel and be outdoors including camping, kayaking, hiking, and rock climbing.
Cari Bishop, Client Services Assistant
I am one of the first contacts here to answer questions from potential applicants and others wanting information about service dogs. I handle client paperwork things: create and maintain client files, gather all pertinent information prior to interviews; process yearly client surveys, vet reports, and ID cards. I also help with preparation of orientations, classes, graduations, and other client-based events. I love hearing stories from clients about how their assistance dogs have changed their lives.
When I'm not at work, I am a fitness instructor, a wannabe gardener, and a gymnastics and violin mom. I live nearby with my husband, two daughters, two guinea pigs, and a dog who thinks she's a cat.
Bethany Goble, Client Services Coordinator
I joined Can Do Canines after working in Social Services and doing Dog Training in CA. This came as an amazing opportunity to combine my two passions while working with a talented team. As a Client Services Coordinator I get to work with a variety of clients to assess their strengths and challenges to help determine if one of our assistance dogs is the right choice. Once the journey begins, so does the work. As in any relationship, hard work is the magic sauce. When the team starts to gel and training becomes a routine, a future partnership is born. I feel blessed to be a part of the process.
Outside of work, I have my own furry partner-in-crime that helps me explore my new Minnesota home through photography adventures.
Nicci Fernandez, Client Services Coordinator
I started with Can Do Canines as a volunteer. Through volunteering, I heard all the beautiful stories of the mutually beneficial partnerships our teams share. When the opportunity arose to join the team full-time, I knew it was the perfect fit. As a Client Services Coordinator, I am privileged to introduce clients to their assistance dogs and help the team bond and grow.
I enjoy reading, doing puzzles, taking my dog for walks, and going to the lake to kayak in my spare time. I have also taught dog obedience classes and fostered dogs through local rescue organizations.