• Menu
  • Skip to right header navigation
  • Skip to main content
  • Skip to footer

Before Header

  • Volunteer Login
  • Client Services Login
  • Puppy Program Login

Can Do Canines Assistance Dogs logo

Our Dogs Fetch Amazing Things

  • Our Dogs
          • Assistance Dogs
            • Mobility Assist Dogs
            • Autism Assist Dogs
            • Seizure Assist Dogs
            • Diabetes Assist Dogs
            • Hearing Assist Dogs
          • How to Apply
            • Assistance Dog FAQs
            • Is an Assistance Dog Right for You?
          • Journey of a Can Do Canine
          • Where Our Dogs Come From
          • Career-Changed Dogs
  • Get Involved
          • Volunteer
            • Foster Opportunities
            • Campus Opportunities
            • Puppy Program Portal
            • My Volunteer Page
          • Buy Merchandise
          • Spread the Word
          • Donate
            • Sustaining Monthly Gifts
            • Estate and Planned Giving
            • Workplace Giving
            • More Ways to Give
            • Wish Lists
          • Events
            • Fetching Ball Gala
            • Can Do Woofaroo
            • Open House
            • Graduation
            • Tails of Independence
            • Corporate Partnerships
  • About
          • About Us
          • Our Humans
          • Our Story
          • Prison Puppy Program
          • Careers
          • Our Finances & Annual Report
            • Charitable Organization Registration Compliance
          • News
            • Newsletter Archive
          • FAQs for Medical Professionals
  • Contact Us
  • Donate
  • Our Dogs
          • Assistance Dogs
            • Mobility Assist Dogs
            • Autism Assist Dogs
            • Seizure Assist Dogs
            • Diabetes Assist Dogs
            • Hearing Assist Dogs
          • How to Apply
            • Assistance Dog FAQs
            • Is an Assistance Dog Right for You?
          • Journey of a Can Do Canine
          • Where Our Dogs Come From
          • Career-Changed Dogs
  • Get Involved
          • Volunteer
            • Foster Opportunities
            • Campus Opportunities
            • Puppy Program Portal
            • My Volunteer Page
          • Buy Merchandise
          • Spread the Word
          • Donate
            • Sustaining Monthly Gifts
            • Estate and Planned Giving
            • Workplace Giving
            • More Ways to Give
            • Wish Lists
          • Events
            • Fetching Ball Gala
            • Can Do Woofaroo
            • Open House
            • Graduation
            • Tails of Independence
            • Corporate Partnerships
  • About
          • About Us
          • Our Humans
          • Our Story
          • Prison Puppy Program
          • Careers
          • Our Finances & Annual Report
            • Charitable Organization Registration Compliance
          • News
            • Newsletter Archive
          • FAQs for Medical Professionals
  • Contact Us
  • Donate
Home / Get Involved / Volunteer / Conflict Resolution Policy & Procedure

Conflict Resolution Policy & Procedure

All staff members will be familiar with this process and can assist you with it if the need should arise.

Can Do Canines understands that there may be times during which those involved with Can Do Canines may have an issue with the organization, a particular program, or certain staff member. Can Do Canines has developed this Conflict Resolution Policy to help you feel comfortable and at ease while interacting with the organization.

The following steps have been designed for you to address issues or concerns and get them resolved. The steps are designed to address and correct the issue in the most effective and timely manner.

Please be confident that all concerns will be kept confidential, regardless of the nature of your concern. Our main goal with the Conflict Resolution Policy is to allow you the opportunity to voice your concerns, gather facts on all aspects of the issue, and resolve those concerns in a fashion that satisfies all parties involved.

Action 1

It is the policy of Can Do Canines that if a volunteer has an issue with any aspect of the program, its mission, function, etc., those issues be directed first to the staff member which the volunteer position description specifies as supervisor for that particular volunteer position.

Action 2

If the issue is not dealt with in a timely fashion, within seven (7) days, or in the manner of satisfaction that the individual would so desire, the individual may submit the Statement of Issue form below. The Statement of Issue form includes contact information, states the concern, the outcome of the previous attempt at resolution, and states why the issue has not been resolved to the individual’s satisfaction. The Supervisor will document attempts at resolution, providing such documentation, along with a copy of the individual’s own documentation, and review them with the Director of Operations. It is the goal of each Supervisor to resolve the issue within seven (7) days of when the individual submits the Statement of Issue form.

Statement of Issue Form

Action 3

If the volunteer, after sincere attempts at resolution on the part of the Volunteer Coordinator remains concerned that they are not able to continue as a volunteer on the agency’s behalf, the Volunteer Coordinator will make this known to the Director of Operations. The Director of Operations will review the documentation and set an appointment with the volunteer within one week of being notified by the Volunteer Coordinator. The Director of Operations will document and make recommendations to the Volunteer Coordinator and supervisory staff person on resolution of the issue. The Director of Operations will also inform the Executive Director and the Board of Directors of the status of the current issue.

Footer

Can Do Canines Assistance Dogs oval logo

Phone iconContact Us

763-331-3000
info@candocanines.org

Map iconLocation

9440 Science Center Drive
New Hope, Minnesota 55428
Directions
Assistance Dogs International Accredited Member websiteGuidestar Platinum Transparency 2021 websiteCharities Review Council Meets Standards website

© 2023 Can Do Canines. All Rights Reserved.Contact Us  |  Careers  |  Accessibility Statement  |  Privacy Policy  |  Site Map