All staff members will be familiar with this process and can assist you with it if the need should arise.
Can Do Canines understands that there may be times during which those involved with Can Do Canines may have an issue with the organization, a particular program, or certain staff member. Can Do Canines has developed this Conflict Resolution Policy to help you feel comfortable and at ease while interacting with the organization.
The following steps have been designed for you to address issues or concerns and get them resolved. The steps are designed to address and correct the issue in the most effective and timely manner.
Please be confident that all concerns will be kept confidential, regardless of the nature of your concern. Our main goal with the Conflict Resolution Policy is to allow you the opportunity to voice your concerns, gather facts on all aspects of the issue, and resolve those concerns in a fashion that satisfies all parties involved.
Action 1
It is the policy of Can Do Canines that if an individual has an issue with any aspect of the program, its mission, or its function, that issue will be first directed to the staff member responsible for that function.
Action 2
If the issue is not dealt with in a timely fashion, within seven (7) days, or in the manner of satisfaction that the individual would so desire, the individual may submit the Statement of Issue form below. The Statement of Issue form includes contact information, states the concern, the outcome of the previous attempt at resolution, and states why the issue has not been resolved to the individual’s satisfaction. The Supervisor will document attempts at resolution, providing such documentation, along with a copy of the individual’s own documentation, and review them with the Director of Operations. It is the goal of each Supervisor to resolve the issue within seven (7) days of when the individual submits the Statement of Issue form.
Action 3
If the individual, after sincere attempts at resolution on the part of the Supervisor, remains concerned that their issue has not been resolved, the Supervisor will make this known to the Director of Operations. The Director of Operations will review the documentation and set an appointment with the individual within one week of being notified by the individual. The Director of Operations will document and make recommendations to the Supervisor on resolution of the issue. The Director of Operations will also inform the Executive Director and the Board of Directors of the status of the current issue.
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